Recent Posts

What's Behind That Wallpaper?

8/3/2017 (Permalink)

Mold Remediation What's Behind That Wallpaper? Look closely. the wallpaper looks as though it is in decent shape. As it peeled away from the wall it revealed the scope of the mold problem.

A home owner or business owner wants to get back to normal as soon as possible. Working to make that happen is our goal. That being said, water damage or fire damage is never a pretty thing. The right expectations need to be understood. Beyond that what needs to be understood is the reason for the time frame and process.

Let me explain. All too often especially with water damage issues we are asked to cease and desist. Pack up our stuff and leave before the work is done. There are even times that we recommend opening a wall, or pulling up the floor. Home owners and business owners will refuse to let us to do this sort of work. Why would they do that you ask. There are many reasons but the main one is that they do not want the inconvenience of more intrusion into their home. This is always a bad idea.

Restoration companies have extensive training and certifications that most do not. They also have years of experience working with insurance companies and property adjusters. This leads to a great understanding of the scope of work that is needed to properly mitigate your building. This ensures what they call secondary damage is not an option.

First let us get into what secondary damage is. Secondary damage is something that would not have happened even if the first occurred. Let me explain. If you do have a pipe break, you call and get the plumber out and stop the water. Moisture damage is what happens when you do not mitigate the water that intruded into your home fast enough.

Some key examples of what is considered secondary damage is when your wood floors start to buckle. This is not from the water intrusion it is from the wood sitting in the water that is underneath. The wood warps. This warping forces the finish to crack and the floors are not salvage able.

 Ok so you don’t have wood floors. Vinyl is not much better, look at that edging popping up. That is damage from the water getting under the floor and damaging the glue.

Cracks in sheet rock and sagging ceiling are a result of moisture continuing to collect if they did not have an outlet to release the water.

Mold colonization. This is probably the most problematic. The challenge here is many times it will be somewhere you cannot see until it is a real problem. Like an iceberg you only see a fraction what is there. Lurking behind a wall under a floor or even where you see nothing at all such as in a duct system.

Let us get back to the reason for this post. We have clients that ask us to leave early and no explanation in the world is going to change their minds. Business owners are looking at the short-term issue they must be closed. Closing means so money is coming in and many do not have the proper insurance to cover loss of business. Additionally, they tend to have very high deductibles or inadequate coverage.  Coupled with lack of income there are a lot of wrong decision made. They only want the visible water dried out. They will not allow demolition to occur for it will delay the process of reopening. Another problem is that they do not want to pay for anything more than necessary.

Home owners often as us to leave early but not always for the same reasons as a business owner. The equipment that is used in the drying process is industrial. It is not like the fan you put on your night stand to lull you to sleep. These are high powered fans used to circulate the air and create a tornado like event that forces strong air movement. They are positioned in such a fashion that they are pointed at wet objects, such as a wall.  This positioning is tied directly to where the dehumidifiers are located as well. This will force the air to push the moisture out of the wet materials into the air and the dehumidifier will capture the wet air and release it as drier air. This requires the area to be warm. We ask people to turn up their heat and the equipment itself gives off quite a bit. All too often the home owner will say the fans are too loud. They are too big and in the way. I have a party planned for this weekend. It is just too hot inside I cannot stand it anymore.

What a rude awakening!

8/1/2017 (Permalink)

SERVPRO of South Shasta County is ALWAYS at your service. We had a customer call us at 2AM because she woke up to grab a glass of water in the middle of the night, and discovered that the entire 1st floor of her home had flooded. What a rude awakening!

She called us right away, and we arrived shortly thereafter with water extractors, drying equipment, and dehumidifiers to get the ball rolling on this 3,000-square foot water loss. Thankfully, the water source came from the piping in the house, so extraction of the water and the drying process could occur ASAP. With equipment in place, our technicians left a few hours later knowing that this home owner was happy with our services. SERVPRO of South Shasta County will reach your destination within 4 hours, and that’s a promise whether it be day or night, we’ve got you covered.

Feel free to call us anytime at (530) 241-2424 – we’re available 24/7.

Tule Lake Fire

8/1/2017 (Permalink)

Fire Damage Tule Lake Fire back side of house

An unknown cause started this garage/house fire, and flames reached the house causing structure and smoke damage to the entire home.

This before photo shows what used to be the back of the house. Unfortunately, nothing was salvageable within the garage, but we managed to save a lot of the furniture and items in the house. We are just glad our client is safe and sound.

Fires are devastating to everyone, but when you have SERVPRO of South Shasta County backing you up, things just seem to go by more smoothly. Therefore, we take pride in being compassionate with our clients – and we treat them like a part of the family. That’s just how we roll. Call us today at 530-241-2424 if you or someone you know has been affected by a fire recently. We can help you pick up the pieces.

The heat is on in Redding Ca., which means that boats are out too!

7/24/2017 (Permalink)

With the nice weather come all the fun summer activities, including boating! The following tips are here to keep you and your family safe this summer while out on your boat.

  1. Check the Forecast

Be sure to check local weather conditions before heading out on the water. If you notice darkening clouds, rough changing winds or sudden drops in temperature, play it safe by getting off the water.

  1. Follow a Pre-Departure Checklist

Proper boating safety includes being prepared for any possibility on the water.

  1. Use Common Sense

An extremely important part of boating safety is to use your common sense. This means operating at a safe speed always and staying alert, Also, be respectful of buoys and other navigational aids, which have been placed there to ensure your safety.

  1. Have an Assistant

Make sure more than one person on board is familiar with all aspects of your boat’s handling, operations, and general boating safety. If the primary navigator is injured or incapacitated in any way, it’s important to make sure someone else can to get everyone else back to shore.

  1. Create a Float Plan

Whether you choose to inform a family member or staff at your local marina, always be sure to let someone else know your float plan. This should include where you’re going and how long you’re going to be gone.

  1. Wear or Bring Lifejackets

Many drowning can be prevented by wearing a lifejacket. Make sure that each member on the boat has an assigned and fitted lifejacket aboard before getting out on the water.

  1. Avoid Alcohol

Practice boating safety always by saving the alcohol for later.

  1. Learn to Swim

If you’re going to be in and around the water, proper boating safety includes knowing how to swim. Local organizations, such as the American Red Cross and others, offer training for all ages and abilities. Check to see what classes are offered in your area.

  1. Take a Boating Course

Beginning and experience boaters alike need to be familiar with the boating safety rules of operation. You can learn boating safety rules by taking a local community course or online course to help educate yourself.

  1. Consider a Free Vessel Safety Check

Take advantage of a free vessel safety check from the US Coast Guard. They offer complimentary boat examinations to verify the presence and condition of certain safety equipment required by state and federal regulations. Free of charge, they’ll provide a specialist to check out your boat and make helpful boating safety tips and recommendations. They also offer virtual online safety checks as well.

SERVPRO of South Shasta County wants to make sure your safe in any kind of disaster; whether that is on the water or providing one of our services. Call us today at 530-241-2424

After the Storm Passes

7/24/2017 (Permalink)

Although we aren't experiencing a storm at the moment, we need to accept the fact that we live in California and may get a random storm tomorrow. 

The effects of El Nino

El Nino did hit us hard the past couple of winters, and we made sure to remain on standby with extra materials in case we were needed. We went out to a job this weekend that had extreme mold due to a leak from past storms. Sometimes, these mold findings aren't made visible for a long time. It's always what you don't see that causes the most damage.

We battle the water and fire damage, as well as creating estimate, conducting inspections, getting additional training, and working out conflicts with insurance companies.  Dedication is our middle name!

Water job details

The roof on this home had been caved and the floor was buckling due to the rain from the storm. SERVPRO technicians went to the home right away, and determined the home could be repaired to preloss condition. If the homeowner had waited any longer, the entire home may have been absolutely soaked! While repairing the home under this condition may not be impossible, other factors may have made repair difficult. The amount of water led to a small mold growth; we removed the mold, and applied an antimicrobial agent to prevent further growth. Part of the floor had to be removed, as seen in this photo. 

Top 3 Causes for House Fires

7/19/2017 (Permalink)

There isn't a single person who wants to experience a house fire. Their home ends up getting damaged or destroyed, along with most of their belongings. Yet, even though no one wants to experience a home fire, The National Fire Protection Association (NFPA) notes more than 360,000 homes fires a year.

A majority of fires are preventable. Are you taking the proper steps to prevent a fire in your home? Note the 3 common causes of home fires:

3) Electrical Equipment & Lighting
Wires, Extension Cords, & Heaters are in almost every home. Malfunctions can cause this equipment to go up in flames. One of the most common is decorative Christmas lights. When left on or unattended for a long period of time, these lights can overheat and cause serious damage.

Keep in Mind...
Unplug electrical equipment that's not in use.
Check any decorative lights periodically to avoiding overheating.

2) Dryers
Dryers are commonly known for starting fires, yet many don't take the time to properly maintain their dryer.

Keep in Mind...
Clean out the lint tray after every use.
Never run your dryer without the lint tray in place.

1) Cooking
According to the NFPA, 46% of home fires start in the kitchen with cooking. Cooking can easily be distracting, especially when making large meals.

Keep in Mind...
Never leave your stove top unattended.
Keep children away from hot areas in the kitchen.

This information will help you to minimize your risks of a home fire like never before. Aside from this information, Smoke Alarms need to be replaced and tested to help keep your household aware of any potential fire danger. Review and share this information to keep you and your loved ones safe from a home fire.

How Clean is Your Air After a Fire?

7/19/2017 (Permalink)

You know that nasty sting you feel in your nose when walking by a building that has recently burned down? It's unpleasant & hazardous. The odor is sulfur mixed with smoke. It's called Acrid. What’s the best way to get rid of it?

Keep in mind, smoke contains the residue of all the burned materials and it can be caustic. It usually requires special equipment to completely clean the air. Ozone Machines and Air Scrubbers are designed specifically for this work.

Ozone Machines destroy the Molecules, Bacteria, and Spores that cause unpleasant smells. Air Scrubbers clean the air by repeatedly moving it through HEPA filters which help reduce the smell. 

What else is involved? Other necessary steps involve: (1) Clean all the hard surfaces (2) Wash or treat clothes, drapes, carpets, and upholstery. 

A fire doesn’t always destroy a building, smoke however, can ruin everything it contacts. Make sure you do all that’s needed to “clear the air.”

Does Your South Shasta County Home Have A Mold Problem?

7/19/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

·         Mold is present almost everywhere, indoors and outdoors.

·         Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

·         Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

·         Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

·         Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

·         Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –     530-241-2424

Restoring After A Water Damage Event

7/19/2017 (Permalink)

When fire and water damage put the things that matter most on the line, you need the best help on the line, as well. That’s why knowing the easiest ways to contact SERVPRO® is so important. Just go to SERVPRO.com on your mobile phone or call 1-800-SERVPRO to get the team that’s faster to any-size disaster. Whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst, with the best. Your trusted, local SERVPRO® Franchise Professional.

Flooding and water damage events at South Shasta County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of South Shasta County

SERVPRO of South Shasta County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

South Shasta County Smoke and Soot Cleanup

7/19/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South Shasta County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 530-241-2424