Meet our Team- Contests Supervisor- Twyla

3/4/2024 (Permalink)

Twyla poses for her picture in the lobby of our office.

Another Meet Our Team Monday is here!

When a fire or water loss occurs, often times the contents of a home or business need to be packed up where they are taken to be cleaned, restored, and/or stored until the restoration work is complete.

Meet Our Team- Construction Office Assistant

11/20/2023 (Permalink)

Meet Our Team Monday- Derrin

Thanksgiving week is here and on this Meet Our Team Monday, we are thankful for our Construction Office Assistant, Derrin Rhinehart.Derrin began working on our Mitigation Crew earlier this year. While new to the industry, he caught on quickly, worked hard, and has always been one of the first to volunteer to respond to calls after hours. He is polite, smart, compassionate and great with our customers. 

One thing that Derrin always has is a smile.

You are a great part of our team; we are so thankful for you!

Meet Crew Chief Terry Ostrander

11/6/2023 (Permalink)

Spotlight Employee Terry Ostrander

Happy Meet Our Team Monday morning to everyone!

Today we want to spotlight Terry Ostrander! Terry has decades of experience in the construction industry and is a wealth of knowledge when it comes to asbestos abatement. He's been a big help on both the construction and mitigation side here; such a hard worker! When he's not serving here at SERVPRO®, he's out helping his family meeting their needs. That's one of the things I absolutely love about our team!

In all areas of life, they are #HereToHelp and serve others.

Thank you, Terry, for all the work you do and all you contribute to our team! We sure appreciate you!!

Meet Our Team- Construction Supervisor

10/30/2023 (Permalink)

Jacob Thomas- Construction Supervisor

Meet our Team Monday is here again! Today we want you to meet Jacob Presley Thomas III.

Having Jacob as part of our team has been such a tremendous blessing! He provides leadership through his example.

Meet Our Team

8/28/2023 (Permalink)

Jeremy Williams- Mitigation Team Supervisor

Meet Our Team Monday is here! This week, we spotlight Jeremy Williams. Jeremy is our mitigation supervisor, and what a great job he does! Not only does his training and experience make him an expert in mitigation, his cool, calm and collected personality bring so much stability in those unexpected and stressful situations. One of our customers who had a catastrophic water loss in her home commented-

Customer Review-

"Every one of the workers who have come to our house have been great. But when Jeremy comes, I just feel so calm and at peace. Even though the situation can feel overwhelming at times, when Jeremy is on site, I know everything is going to be okay. He is the best." 

That's what we aim to hear!

Thank you, Jeremy, for all you bring to our team. Thank you for your willingness to work so hard for our community. We agree- you're the best! 

Training Up the Next Generation

8/17/2023 (Permalink)

Our college and high school aged team members who worked for us all summer 2023

The Leaders of Tomorrow...

     Today we want to give a shout out to our AMAZING crew of young people who worked for us all summer long. They didn't have a lot of sleep in days the past few months. They got up early to get to their assigned jobs, worked hard along side our top trained professionals, and gained knowledge and acquired new skills each day.

Great Work Ethic...Great Attitudes...

     Even in triple digit temperatures, they showed up and plugged away without complaint.We here at SERVPRO of South Shasta County are thankful to have had the opportunity to train and work along side these fine young men and lady. Next week, they go back to their perspective colleges and high schools to continue their education.Isaiah, Noah, Susannah, Nehemiah, Eliseo and Jayden....THANK YOU for being an incredible asset to our SERVPRO team! We are so proud of you all and wish you the very best in your upcoming school year. Study hard, work hard, and continue to make a difference in the lives of others.#SERVPROsouthshasta #Summercrew #youngpeopleatwork #incredibleteens

Tips for Creating an Insurance Inventory List

8/29/2022 (Permalink)

Call us today at 530-515-5986

When you have a fire or water damage emergency, having an up-to-date home inventory list makes it easier to settle insurance claims. SERVPRO of South Shasta County offers these tips from the Insurance Information Institute for using technology to make your home inventory easier.

• Take pictures – Create a photo record of your belongings. Capture important individual items and entire rooms, closets, or drawers. Label your photos with what’s pictured, where you bought it, the make or model—whatever information might be important to replacing or getting reimbursed for the item. Use your smartphone or digital camera—some give you the capability to put in the item’s description when saving the photo.
• Tape it – Walk through your house or apartment, videotaping and describing the contents. For example, you might describe the contents of a kitchen cabinet: “Poppies on Blue by Lenox, service for 12 that includes a dinner plate, salad plate, bowl, cup, and saucer. Purchased in 2015.”
• Use an app – Many mobile app options can help you create and store a room-by-room record of your belongings.

Call Us Today!

When your home or commercial business needs property damage restoration services, SERVPRO South Shasta County is Here to Help. ® Our technicians will clean and restore your damage “Like it never even happened.” Call us today at 530-241-2424

Tips for Preparing for a Power Outage

6/20/2022 (Permalink)

Call us today at 530-241-2424

SERVPRO of South Shasta County restores storm damage throughout the year. Here are some tips from the American Red Cross for preparing in advance for a power outage:

• Create a support network. Identify people who can help you stay at home or evacuate during an extended power outage. Keep a paper copy of your contact list.
• Stay connected and alert. Sign up for alert systems and apps for text alerts. Have communication devices that work without home power, including a crank or battery radio, a non-cordless home phone, chargers/batteries for your cell phones and your computers.
• Stock food and water. Store non-perishable food and water supplies for at least two weeks. Plan to use coolers and ice to extend food refrigeration and keep a thermometer in the fridge, freezer, or cooler to monitor the food temperature.
• Know and plan for your personal and medical electrical needs. Take an inventory of your electrical needs. Consider backup and non-power alternatives for lighting, communication, medical devices, refrigerated medicine, cooking, garage doors, locks, and elevators. Discuss a plan with your doctors for your medical needs.

Call Us!

“Like it never even happened.” Call us today at 530-241-2424

Tips for Making an Insurance Claim

10/7/2021 (Permalink)

Call SERVPRO of South Shasta County at 530-241-2424

Something to Know:

Every insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be sure you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24 hour emergency contact number to your cell phone to have ready at all times. You never know when this information is going to be important. 

Stay Calm:

This experience can be upsetting. It's important to stay calm when you are talking to your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Feel free to ask as many questions as you can think of to your insurance company. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. SERVPRO of South Shasta County prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home out quickly to eliminate further damage. Education and training are very important to satisfying our customers

Call SERVPRO of South Shasta County for all your restoration and repairs. We will work directly with your insurance company. 530-241-2424

Keep Smoke Out!

9/17/2021 (Permalink)

Contact us today at: 530-241-2424 Here to Help® and Ready to Respond.

Become familiar with your HVAC system or air conditioner system so you can adjust it and keep smoke out!

Central HVAC System

-Find out if it has a fresh air intake and find out how to close it or turn the system to recirculate mode.

-Make sure your filter is in good condition and fits the filter slot properly.

-Upgrade to a MERV 13 or higher rated filter if your HVAC system can accommodate it.

Evaporative Cooler

-Avoid using evaporative coolers in smokey conditions because it will only pull in more smoke.

-Consider other cooling systems such as fans or window air conditioners.

Window Air Conditioner

 -Learn how to close the outdoor air damper.

-If you are unable to close the damper, consider preparing other cooling options such as a fan.

-Verify that the seal between the A/C and the window is as tight as possible.

Portable Air Conditioner

-These are not recommended to use in smokey conditions because it can result in more smoke being brought inside.

-It best to consider other options such as a fan or window air conditioner.

-If you have a portable air conditioner with two hoses make sure that the seal between the window vent kit and the window is as tight as possible.

SERVPRO of South Shasta County has years of experience and knowledge in smoke damage restoration. We have the specialists and the tools to properly inspect and restore your home and or place of business.

Contact us today at: 530-241-2424 Here to Help® and Ready to Respond.

Do NOT Plug These Into Your Power Strip

8/6/2021 (Permalink)

Call SERVPRO of South Shasta County at: 530-241-2424

Power strips can be a convenient solution when you have a shortage of electrical outlets. What most people are not mindful of is the fact power strips are only designed to handle electronics that pull a small amount of power. A power strip is primarily designed to handle AV equipment or low-power household items like lamps, laptops, tablets, or smartphones. If you end up plugging a device or appliance into a power strip that needs a large amount of electricity to function, you run the risk of overloading the power strip and potentially starting an electrical fire.

Here are 3 appliances SERVPRO of South Shasta County recommends you should never plug into a power strip:

Coffee Maker

Most coffee makers require quite a bit of amperage to operate. It is recommended to plug your coffee maker directly into an outlet, so you do not run the risk of an electrical fire.

Microwave Oven

We all love the convenience of using our microwave for food preparation, thawing, cooking, and reheating food. Unfortunately, a microwave requires more energy than a power strip can provide. Your microwave should have its own dedicated power outlet just like your conventional electric oven.

Hair-Care Appliances

Hair dryers, curling irons, and flat irons all pull an immense amount of electricity to function. Hair dressing appliances that operate with heat should always be plugged directly into a wall outlet. Even further it is a good idea to use a GFCI outlet to avoid the possibility of water exposure.

Eliminating Those Unpleasant Odors

5/26/2021 (Permalink)

Contact SERVPRO of South Shasta County at 530-241-2424.

Here at SERVPRO of South Shasta County our professionals are trained by the IICRC to identify and eliminate unwanted odors. We understand that odors can originate from several locations both inside and outside your place of property. 

Sometimes simply covering up the smell with conventional means will not eliminate the source. SERVPRO of South Shasta County has all the training and specialized equipment which we will use to identify and eliminate the source of the odor.

Whether it is caused from biological sources such as decomposition, urine contamination, mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spill or volatile organic chemicals, we have you covered.

The science used to detect and remove odors can be complex and frustrating. Thankfully, we are equipped to identify and pinpoint the cause of the odor and can determine the conditions in which it contacts any surface.

So, if you think you would benefit from a professional Odor Removal and Deodorization service contact SERVPRO of South Shasta County at 530-241-2424.

Get To Know SERVPRO of South Shasta County

1/25/2021 (Permalink)

Call SERVPRO of South Shasta County 530-241-2424.

SERVPRO of South Shasta County is a locally owned and operated restoration and general construction company. We have served the Shasta County and local North State area for over 20 years. 

After working for SERVPRO in Oregon, Doug Williams, came to Redding California in 2000 and purchased SERVPRO of South Shasta County. 

SERVPRO of South Shasta County is a 1 STOP SHOP who specializes in:

• Fire Restoration
• Smoke Restoration
• Water Restoration
• Mold Restoration
• Sewage Cleanup
• Covid-19/Corona Virus Clean and Sanitize
• Vandalism Cleanup
• Trauma Cleanup
• Biohazard Cleanup
• Crime Scene Cleanup
• Duct Cleaning
• General Contraction, Rebuild and Remodels
• Animal and Feces Debris Cleanup
• Fire/Smoke Damage Cleanup

Our technicians are IICRC certified in water restoration, fire, and mold. We respond 24/7 to any emergency water or fire damage and we will perform free inspections and free estimates for all of our mitigation services. 

Our construction company is qualified team that will perform water damage repairs, fire repairs, and mold repairs. Our team has accomplished many rebuilds and remodels after a major water or fire damage. 

Call SERVPRO of South Shasta County for all your restoration and repairs. We will work directly with your insurance company. 

24 hour emergency response

11/8/2019 (Permalink)

SERVPRO of South Shasta is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 530-241-2424

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Shasta County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of South Shasta County

SERVPRO of South Shasta County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC Certified Firm

10/14/2019 (Permalink)

We are an IICRC Certified Firm

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals. 

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of South Shasta County

SERVPRO of South Shasta County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.