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Tips for Making an Insurance Claim

10/7/2021 (Permalink)

IICRC Certified Logo Call SERVPRO of South Shasta County at 530-241-2424

Something to Know:

Every insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be sure you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24 hour emergency contact number to your cell phone to have ready at all times. You never know when this information is going to be important. 

Stay Calm:

This experience can be upsetting. It's important to stay calm when you are talking to your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Feel free to ask as many questions as you can think of to your insurance company. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. SERVPRO of South Shasta County prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home out quickly to eliminate further damage. Education and training are very important to satisfying our customers

Call SERVPRO of South Shasta County for all your restoration and repairs. We will work directly with your insurance company. 530-241-2424

Wildfire Recovery

9/30/2021 (Permalink)

community Contact us today at: 530-241-2424 Here to Help® and Ready to Respond.

It is not uncommon for people to undergo several stages of adjustment including shock, anger, depression, and hopelessness after losing a home or structure to a fire. Fires can lead to notable emotional distress including possible physical injuries. A place once considered home being taken away can ultimately take away feelings of safety, create a sense of unease and cause severe interference to daily life.

Here is some advice from SERVPRO of South Shasta County to ensure your health and safety after recovering from a fire:

Do Not Enter your Damaged Property

Entering a structure affected by fire damage without the proper safety equipment is dangerous and you should only enter if accompanied by a professional. Restoration professionals can point out potential hazards and properly mitigate them.

Allow your Community to Help

While you are adjusting to life after a fire don’t be afraid to take advantage of community support. It will take time to regain what you have lost, but there are professionals who can help you find security and get you on the right path.

SERVPRO of South Shasta County Can Help!

We want you to know that we are here to help you. SERVPRO of South Shasta County professionals have worked with hundreds of families in Shasta County as a fire damage restoration company. We can help you by taking care of the entire fire damage repair process.  

24/7 Emergency Service

9/24/2021 (Permalink)

logo Have Questions? Call Us 24/7 – (530) 241-2424

SERVPRO of South Shasta County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Redding. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (530) 241-2424

Residential Services

Whether your Redding home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Redding commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Asbestos Abatement

9/23/2021 (Permalink)

asbestos Contact SERVPRO of South Shasta County at 530-241-2424

When SERVPRO of South Shasta County does restoration work on any building predating 1977 we make sure to implement an asbestos abatement. For years, asbestos was used as a form of insulation and was also a key component of many materials used throughout buildings. An example of some of these materials are roofing shingles, floor tiles and ceiling materials. Today, we know that asbestos is a carcinogen and that it is hazardous to our health. Asbestos is now avoided in construction, and the removal of asbestos can only be carried out by professionals.

Asbestos was officially deemed a carcinogen around the 1970’s and was later banned in 1977 from textured paint and patching compounds. Unfortunately, it is not uncommon today to find asbestos in houses made between 1930 and 1950, which is when it was regularly used in insulation.  Today we now know that lung cancer, mesothelioma and asbestosis are three major ailments that can be linked back to asbestos.

SERVPRO of South Shasta County can provide experienced professionals to test the suspected material. Our inspectors will be able inform you and our crew if there is asbestos present in the building by providing a written evaluation specifying where, how much, and how it can be mitigated.

If you have any questions on the Asbestos Abatement Process, please contact SERVPRO of South Shasta County at 530-241-2424

Keep Smoke Out!

9/17/2021 (Permalink)

Hvac Contact us today at: 530-241-2424 Here to Help® and Ready to Respond.

Become familiar with your HVAC system or air conditioner system so you can adjust it and keep smoke out!

Central HVAC System

-Find out if it has a fresh air intake and find out how to close it or turn the system to recirculate mode.

-Make sure your filter is in good condition and fits the filter slot properly.

-Upgrade to a MERV 13 or higher rated filter if your HVAC system can accommodate it.

Evaporative Cooler

-Avoid using evaporative coolers in smokey conditions because it will only pull in more smoke.

-Consider other cooling systems such as fans or window air conditioners.

Window Air Conditioner

 -Learn how to close the outdoor air damper.

-If you are unable to close the damper, consider preparing other cooling options such as a fan.

-Verify that the seal between the A/C and the window is as tight as possible.

Portable Air Conditioner

-These are not recommended to use in smokey conditions because it can result in more smoke being brought inside.

-It best to consider other options such as a fan or window air conditioner.

-If you have a portable air conditioner with two hoses make sure that the seal between the window vent kit and the window is as tight as possible.

SERVPRO of South Shasta County has years of experience and knowledge in smoke damage restoration. We have the specialists and the tools to properly inspect and restore your home and or place of business.

Contact us today at: 530-241-2424 Here to Help® and Ready to Respond.

Be Prepared for The Coming Winter

9/10/2021 (Permalink)

Storm Damage If you experience water damage from this coming winter season. Call SERVPRO of South Shasta County at 530-241-2424

Whether you believe the changing of climates is our influence, an inevitable change beyond our control, or somewhere in between, Its undeniable at this point we are reaping the planets indifference. Here in Northern California, we are experiencing it firsthand, and to adapt we should brace ourselves going into the winter season.  It will without a doubt be a nice change of pace after all the surrounding wildfires and smoke we have become accustomed too, but it always pays to be prepared.

Here are some tips to prepare you for the coming winter season.

  1. Inspect your roof before rainfall and snowfall. Make certain your shingles are secure and extract any branches or debris that may obstruct water flowing off the roof.
  2. Remove debris from your gutters. When there is an excessive amount of debris in your gutters it can cause back flow of water and cause a leaking roof.
  3. Keep sandbags handy in case there is a rainstorm that is causing flooding in the area.
  4. Also, if you live in higher elevation, it is never a bad idea to have your plumbing inspected to prevent freezing of pipes. This may cause a disastrous water damage in the future.

If you experience water damage from this winter season. Call SERVPRO of South Shasta County at 530-241-2424

We offer Free inspection and work with all insurance companies.

What a Commercial Fire Looks Like

9/9/2021 (Permalink)

commercial fire Call us today at 530-241-2424

When a commercial building encounters a fire damage it is unfortunately often followed by smoke and water damage as well. Rest assured SERVPRO of South Shasta County is here to help you get an effective recovery directly. After your insurance company steps into place and evaluates the financial burden of the damage it is then our turn to step in and begin the restoration process.

The first step to getting back to business is to salvage and safely store any essential documents and equipment such as computers and storage devices. SERVPRO of South Shasta County, to the best of our abilities, will restore all the collected documents and equipment to their original state. Ultimately Our team members will inspect everything in your facility - from the structure itself to the contents and other belongings inside. We will use a variety of wet and dry methods to clean and deodorize the items damaged by smoke and soot. We also will apply our skills and knowledge to address any repairs needed.

SERVPRO of South Shasta County's Professionals have the training, experience, and equipment to manage your commercial fire damage emergency.

Call us today at 530-241-2424

We are Air Duct Cleaning Professionals

9/3/2021 (Permalink)

wildfire smoke Call us at 530-241-2424 and get your free estimate today!

Not everyone has the same sensitivity to wildfire smoke, but over all it is a good idea to avoid breathing smoke if you can prevent it. AirNow, a division of the Environmental Protection Agency (EPA), states that it is important to limit your exposure to smoke. Even more so if you are at increased risk for particle-related health effects.

When it comes to wildfires, residents and business get blanketed with a layer of smoke and soot. Soot can penetrate HVAC systems, even when they are sealed properly, and can be particularly dangerous since it may contain chemicals, acids, metal, and other harmful material that pass through the air. Simply replacing your furnace filters is not sufficient to fight the effects on your indoor air quality due to soot already entering the inside of your HVAC system.

Your best bet to fight unhealthy air and unwanted smells will be to get your air ducts cleaned by a professional. And here at SERVPRO of South Shasta County our qualified professionals can ensure the job gets done right.

Call us today at 530-241-2424

Tips for After The Fire

8/26/2021 (Permalink)

wildfire response What Can SERVPRO of South Shasta County Do For You? Call us today at 530-241-2424

1.Call your Insurance

-Inform your insurance that you have had a fire and smoke damage.

-Ask about ALE or Additional Living Expenses. This is coverage that is in most homeowner’s insurance policies, and which can help cover emergency hotel, housing rental, essential food, and toiletries.

-If you are a tenant notify your landlord. They can call their insurance.

2.Remove Important Items

-Document and Records

Insurance documents, birth certificates, mortgage documents.


Jewelry, money, weapons, ammo, and irreplaceable sentimental items.

3.Call SERVPRO of South Shasta County 24/7 to secure your home.

What does it mean to secure you home? After a fire, your home may be exposed to outside elements due to fire and smoke damage or from firefighters extinguishing the blaze. Make sure you are covering your liability and allow us to board up your home.

-Prevent intruders from looting your home after fire damage.

-Keep trespassers from entering your home.

-Prevents you from becoming liable if someone does trespass on the site.

What Can SERVPRO of South Shasta County Do For You? Call us today at 530-241-2424

Wildfire Smoke Damage and Restoration

8/13/2021 (Permalink)

smoke damage Contact us today at: 530-241-2424 Here to Help® and Ready to Respond

After a fire/wildfire affects your home or business, the damage done can be more than what’s directly burnt by the fire. The smoke that resides often causes several problems down the line.  

Smoke damage is considered anything that is negatively impacted when it is covered by smoke. This smoke often results in a nasty smell and in worse cases can cause consequential damage to the structural integrity of your building. If your home or business was exposed to fire/wildfire smoke it is important to have your contents properly inspected, tested, treated, and restored.

Here is a checklist that will help you identify and document smoke damage to backup your insurance claim:

-Document any damage that you can visually find. Take pictures.

-Work with your insurance and allow them to properly inspect your building. These inspections and estimates will be important.

-Allow the restoration process to begin and do not hesitate to ask questions.

SERVPRO of South Shasta County has years of experience and knowledge in smoke damage restoration. We have the specialists and the tools to properly inspect and restore your home and or place of business.

Contact us today at: 530-241-2424 Here to Help® and Ready to Respond